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error53problem
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HP Pavilion Gaming 15 laptop has infrequent error 5.3

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HP Pavilion Gaming 15
Microsoft Windows 10 (64-bit)

Hey there, I'd appreciate any help with this.

 

I own a HP Pavilion Gaming 15 laptop (cx0598na) and every so often I'll get the 5.3 issue (caps blinks slowly 5 times, then fast 3 times). I checked HP's website and it says "The embedded controller times out waiting for the BIOS." However, it's infrequent and most of the time the laptop boots up absolutely fine so I'm skeptical the motherboard is faulty because otherwise it would never boot up into Windows.

When the issue does happen, I leave the laptop for about 10 minutes, turn it on and it seems to boot up fine with no problems.

I've ran the check tests for the HDD and memory which both come out fine and the BIOS is version f.20.

Should I update the BIOS? Do I need to send it off for a repair? What do you think the problem is?

 

Many thanks in advance.

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The_Fossette
HP Support Agent
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@error53problem

 

I reviewed your post and I understand that the computer doesn’t boot sometimes and the caps lock light blinks.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105906.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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error53problem
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Thanks for your reply @The_Fossette

 

I called HP describing the issue and they offered to repair the laptop as part of my warranty.

 

They replaced the motherboard and battery. The laptop works 100% now.

 

Thanks!

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The_Fossette
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@error53problem

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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