cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
CactusScarf
New member
1 0 0 0
Message 1 of 4
370
Flag Post

HP Pavilion Gaming Laptop 15-cx0xxx Hinge Broken - apparently very common for hp laptops

HP Recommended
HP Pavilion Gaming Laptop 15-cx0xxx

I have had a HP Pavilion Gaming Laptop 15-cx0xxx for roughly 2 years now. I have never had a problem with any other brands of laptop and damage not caused by myself. My laptops normally last 4-5 years, so after only 2 years the hinge breaking on this laptop is not acceptable.  I have seen many complaints about hp laptops and hinges breaking, and also complaints by customers stating hp knows about these faults and does nothing to stop them from happening. I rely on my laptop for every day work.  I cannot send it away to get repaired. Nor should I have to pay for damage which is clearly a design fault. If I do not get a reply on this platform from hp I will be contacting customer services and asking to speak to a supervisor to get this dealt with quickly.

 

Thank you

3 REPLIES 3
KrazyToad
Retired
Retired
22,744 19,075 1,375 1,479
Message 2 of 4
Flag Post
HP Recommended

@CactusScarf


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Sihem
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I have the same issue on my HP Pavilion Laptop 15-cx0xxx I have it since 2 years and my warranty expired 6 months ago. I need a solution for this.

 

Thank you

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,468 1,551
Message 4 of 4
Flag Post
HP Recommended

@Sihem

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • Could you please share the picture of the hinge assembly?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation