HP Pavilion Gaming Laptop 15-cx0xxx Hinge Broken - apparently very common for hp laptops

[CactusScarf]

I have had a HP Pavilion Gaming Laptop 15-cx0xxx for roughly 2 years now. I have never had a problem with any other brands of laptop and damage not caused by myself. My laptops normally last 4-5 years, so after only 2 years the hinge breaking on this laptop is not acceptable.  I have seen many complaints about hp laptops and hinges breaking, and also complaints by customers stating hp knows about these faults and does nothing to stop them from happening. I rely on my laptop for every day work.  I cannot send it away to get repaired. Nor should I have to pay for damage which is clearly a design fault. If I do not get a reply on this platform from hp I will be contacting customer services and asking to speak to a supervisor to get this dealt with quickly.

Thank you

[KrazyToad]

@CactusScarf

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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[Sihem]

I have the same issue on my HP Pavilion Laptop 15-cx0xxx I have it since 2 years and my warranty expired 6 months ago. I need a solution for this.

Thank you

[Echo_Lake]

@Sihem

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?
• Could you please share the picture of the hinge assembly?

Keep me posted for further assistance.