I have had a HP Pavilion Gaming Laptop 15-cx0xxx for roughly 2 years now. I have never had a problem with any other brands of laptop and damage not caused by myself. My laptops normally last 4-5 years, so after only 2 years the hinge breaking on this laptop is not acceptable. I have seen many complaints about hp laptops and hinges breaking, and also complaints by customers stating hp knows about these faults and does nothing to stop them from happening. I rely on my laptop for every day work. I cannot send it away to get repaired. Nor should I have to pay for damage which is clearly a design fault. If I do not get a reply on this platform from hp I will be contacting customer services and asking to speak to a supervisor to get this dealt with quickly.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".