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HP Recommended
HP Pavilion Gaming Laptop - 15-dk1000ni
Microsoft Windows 10 (64-bit)

I have a gaming laptop (HP Pavilion Gaming Laptop - 15-dk1000ni) and its overheating when a play games, so i replaced the thermal paste and cleaned out the fans but no luck the laptop still overheats which i came to the conclusion that my thermal pads are done for so My question is what thermal pad should i get? the thickness?

3 REPLIES 3
HP Recommended

@Jeddi3

 

Welcome to the HP support community.

 

I understand that you are getting overheating issues on the notebook, I am glad to assist you.

Before replacing thermal pad, try the steps mentioned below to fix the issue:- 

 

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

Games stop responding during play.  

Windows stops responding during use.  

Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

Dust inside the laptop.  

A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Good Day,

I have experienced games closing unexpectedly without an error, that happens when my laptop is quite hot. I started noticing the excessive heat when i touched my laptop where the graphics and cpu is located, i've never experienced it being this hot before.  The Fans are perfectly fine, silent as the day i got it. i always make sure my laptop ventilation is fine i also use a laptop cooler which helps a bit but not for gaming. my problem is the thermal pad thickness im not sure what thickness i should use.

HP Recommended

@Jeddi3

 

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

 Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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