HP Pavilion Gaming Laptop 15-dk1098TX keyboard backlight time out

[UserJac012]

Hi,

How do I increase/remove the keyboard backlight timeout for HP Pavilion Gaming Laptop 15-dk1098TX, it automatically turns off every 15 seconds of inactivity. There are no advance options in bios.

[Echo_Lake]

@UserJac012

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Restart the notebook, and then immediately press the F10 repeatedly until the BIOS opens.

2. When the BIOS opens, use the arrow keys to navigate to the Advanced tab.

3. Navigate to Built-in Device Options, and then press Enter.

   

4. In the Built-in Device Options, select Backlit keyboard timeout.

5. Press the spacebar to open the keyboard backlight settings, and then select the timeout setting you want.

   NOTE: 

   If you select Never, the backlight remains on which could quickly drain the notebook battery power.

   

Note: Your BIOS version and screens might vary.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[UserJac012]

Hi,

I don't have advance settings in my bios

 

 

[Echo_Lake]

@UserJac012
Thank you for posting back. 

Let's update the BIOS file: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Once it's done follow the above steps to reach advanced BIOS settings options. 
 

Hope this helps! Keep me posted for further assistance.
 

[UserJac012]

Hi,

There are no available updates,

I tried the following

Update the BIOS automatically using Device Manager

- it says that best drivers already installer

Update the BIOS automatically using HP Support Assistant

- after checking for new updates and messages, no updates are shown.

Update the BIOS manually from within Windows

it says: We were unable to find drivers for your product.

Update the BIOS manually from a USB Flash drive (outside of Windows)

same as previous no drivers

[Echo_Lake]

@UserJac012

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[UserJac012]

hi my laptop is now reset to factory settings. please assist on next step

[UserJac012]

thanks for your assistance but can you get someone else to help me? Seems like I already have the latest bios version and some HP laptop doesn't have the option to adjust the backlight settings. I already gave the model number of my laptop, I think you could have easily checked from your side if there is a bios version that has the settings to adjust keyboard backlight timeout for my laptop model instead of making me go through all the steps above.

[Echo_Lake]

@UserJac012

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/