HP Pavilion Gaming laptop overheating

[omarsubasi]

I bought this HP Pavilion 1.5 year ago to play games. It is overheating from day 1. 

CPU reaching 100 C s, the power transformer also is very hot. The keyboard is very hot
Unfortunately, I trusted the brand and bought it. I have called the support a few times, they are wonderful and very supportive people. Nothing helped overheating. I recently did a research of reviews and discovered that almost everyone has the same issue. 
Thermal paste is replaced, all dusted and cleaned, BIOS updated, nothing helped. Overheating continues. I think I made a big mistake buying HP without checking the reviews. Imagine if you buy a brand new car and engine overheats all the times and you can’t drive the car

[ub6424]

Hello @omarsubasi 

Sorry to hear that you are having problems ... I would like to help you.

(1) Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

(2) Enable Ultimate Performance Plan in Windows 11

( works the same for Windows 10 )

(3) Use cooling pad !

Best laptop cooling pad 2022: top picks for keeping your laptop cool

(4) Monitor temperatures !

CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working/gaming> 

GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working/gaming> 

(5) Please report your results

[omarsubasi]

Thanks for taking time to help me.

I set the maximum processor % to 98 nothing changed, than all the way to 85%. Nothing is changed. The cpu is still 95C and power adaptor is hot. 
Finally I found a way, I set all the game settings to the min. This way CPU is around 85C but there is not much pleasant in playing the game. 
Once again, this laptop is not a “ gaming laptop” at all and HP should never sell this product as one. I made a mistake by trusting the HP brand and purchased this product I should have search the views posted in the internet. Internet is full of overheating problems in HP laptops. I am surprised that HP ignores these comments and still sells this as “gaming laptop”

Thanks again for your help.  

[ub6424]

Hello @omarsubasi 

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed

   High quality thermal paste should be used !

- The function of the fan(s) must be checked

- Short circuit test ( if required )

- charger/battery test

- Components test

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck

[omarsubasi]

Thanks for reply. All your suggestions are done by a professional service in front of me while I watch. Result is still same. By the way this laptop is same since day one. 

[ub6424]

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@omarsubasi wrote:

Thanks for reply. All your suggestions are done by a professional service in front of me while I watch. Result is still same. By the way this laptop is same since day one. 

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You're welcome !

Keep me updated

Good luck