HP Pavilion gaming Laptop stops charging while playing games (occurs randomly)

[Sushant1995]

I bought my HP Pavilion Gaming laptop 3 months back. Recently I have observed that the laptop stops charging when I play games eg: Far Cry 3, Apex legends. It does not happen all the time. But when it happens, the issue gets resolved only when I unplug the charger from the socket and connect it back. I have run the battery check in HP support assistant and it is showing as normal. Any idea why this is happening and what I can do to fix it?

[praveenbv]

Welcome to the HP Support Community.Apologies for all the inconvenience. 

Check for the BIOS update ?

Check if the windows are up to date ?

Request you to follow the below troubleshooting steps

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Indicator Light Turns On and Off While Battery is Charging 

    Hope this helps! Keep me posted.

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