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HP Recommended
HP Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

I bought my HP Pavilion Gaming laptop 3 months back. Recently I have observed that the laptop stops charging when I play games eg: Far Cry 3, Apex legends. It does not happen all the time. But when it happens, the issue gets resolved only when I unplug the charger from the socket and connect it back. I have run the battery check in HP support assistant and it is showing as normal. Any idea why this is happening and what I can do to fix it?

1 REPLY 1
HP Recommended

Welcome to the HP Support Community.Apologies for all the inconvenience. 

 

Check for the BIOS update ?

 

Check if the windows are up to date ?

 

Request you to follow the below troubleshooting steps

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

   

Additional help can be found in the below articles: 

  

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

  

Battery Indicator Light Turns On and Off While Battery is Charging 

 

    Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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