HP Refusing Refund

[RedKam]

I've got an Omen 16 still under warranty which has been in for a repair regarding overheating which took me a few days to even get the HP assistants to even consider repairing, it came back having the motherboard and heatsink replaced. This did not fix the issue.

After another lengthy conversation about my like for a refund and that they couldn't fix they issue and speaking about my consumer rights I relented and opted for another repair.

I sent it back again I recieved it again with same fix again it still doesn't work and overheats in the same manner.

Again another lengthy conversation with them regarding my rights about a refund I even quoted them there own warranty rights.

They refuse to consider refunding me nor did they suggest a replacement (id rather the refund as the service ive recieved is pretty poor) ive been without a device now for 2 months all round

My question really is what are my options and should I consider legal action?

[Dragon-Fur]

@RedKam 

Welcome to the HP Community --

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Too, mentioning legal action immediately shuts down any further conversion --

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[Kuroi_Kenshi]

Hi @RedKam,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,