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‎10-12-2020 08:12 PM - edited ‎10-12-2020 08:19 PM

HP Recommended
Product: OMEN by HP Laptop 15-dc1090tx
Operating System: Microsoft Windows 10 (64-bit)

Hi all, wanna ask about HP Support Assistant - Update, when i press "Software and Drivers" its always loading like this 

Software and Drivers.png

and if i press "Refresh", it will stop right here 

Refresh.png

Anyone have solution about this problem? Thanks.

1 REPLY 1

‎10-15-2020 08:11 AM

HP Recommended

@Maknyuss

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

If you are having problems updating HP Support Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Assistant website.

 

If problems persist, make sure your Internet access is working correctly (that is, you can browse the Internet and view Web pages), and the installed security software (firewall) is not blocking the updates to HP Support Assistant.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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