Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
If you are having problems updating HP Support Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Assistant website.
If problems persist, make sure your Internet access is working correctly (that is, you can browse the Internet and view Web pages), and the installed security software (firewall) is not blocking the updates to HP Support Assistant.
Hope this helps! Keep me posted for further assistance.
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