-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- HP Support Assistant is reporting an HDD failure

Create an account on the HP Community to personalize your profile and ask a question
07-05-2020 03:49 AM
Drive Failure So I've gotten this message from HP Support Assistant saying that there has been a hard-drive failure. Its not on the system SSD disk, its on the 1 TB internal HDD, which includes the Recovery partition. So basically something wrong with D and E. Any help ? Would appreciate it. If you want I'll even send memes. Wholesome, not dank.
07-07-2020 08:41 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you run a Hard drive Test frm F2 Diagnostic
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive
If the Test fails, please contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee