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ifti95
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HP Support Assistant is reporting an HDD failure

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HP Omen 17 AN009TX Gaming Laptop
Microsoft Windows 10 (64-bit)

Drive FailureDrive Failure So I've gotten this message from HP Support Assistant saying that there has been a hard-drive failure. Its not on the system SSD disk, its on the 1 TB internal HDD, which includes the Recovery partition. So basically something wrong with D and E. Any help ? Would appreciate it. If you want I'll even send memes. Wholesome, not dank. 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@ifti95

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a Hard drive Test frm F2 Diagnostic

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

If the Test fails, please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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