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- HP Support Assistant not installing

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08-03-2022 07:44 AM
I am an HP Pavilion Gaming-15-dk0050tx with Windows 10 user. I regularly update my software, drives, OS, etc. yesterday I updated HP Support Assistant from Microsoft Store & from then I was unable to use it so I uninstalled it & tried to install it. Setup shows "Installation Completed Successfully" but I am unable to open it and use it. Help me.
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Accepted Solutions
08-18-2022 04:05 AM
Yes, I performed Windows update & Updates of all apps from Microsoft Store after that I was facing the issue.
I tried to run install HP Support Assistant on virtual operating system, & it was working so I performed windows reset from Settings & my issue was resolved.
08-03-2022 02:29 PM
Hello @yash_7200
Sorry to hear that you are having problems ... and I would like to help you.
(1) Uninstall "HP Support Assistant" App
(2) Reboot
(3) Install
HP Support Assistant | 9.14.42.0 Rev.A | 173.7 MB | Mar 7, 2022 | Download |
(4) Reboot and test HP Support Assistant
(5) Please report your results
08-04-2022 02:00 AM
Thanks for the help, I also wanted to try the same but I am unable to find Uninstall option in Control Panel & Windows Default Uninstallation method from Settings. I tried advanced uninstallers such as iObit & Revo Uninstallers
08-04-2022 03:17 AM
To uninstall <Hp Diagnostics> from Microsoft Store
https://helpdeskgeek.com/how-to/how-to-uninstall-microsoft-store-apps/
Please report your results
08-04-2022 04:53 AM - edited 08-07-2022 03:24 AM
Hello @yash_7200
@yash_7200 wrote:I can't find a way to uninstall HP Diagnosis from provided URL
It explains how to uninstall <apps> in general.
Please send screenshot of <apps and features>
08-04-2022 10:04 AM
Hello @yash_7200
There is no <HP Diagnostic> ...
Please Continue with (3)
(1) Uninstall "HP Support Assistant" App
(2) Reboot
(3) Install
HP Support Assistant | 9.14.42.0 Rev.A | 173.7 MB | Mar 7, 2022 | Download |
(4) Reboot and test HP Support Assistant
(5) Please report your results
08-07-2022 03:25 AM
Hello @yash_7200
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
https://support.hp.com/us-en/document/c04499777
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results