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‎08-03-2022 07:44 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0050tx
Operating System: Microsoft Windows 10 (64-bit)

I am an HP Pavilion Gaming-15-dk0050tx with Windows 10 user. I regularly update my software, drives, OS, etc. yesterday I updated HP Support Assistant from Microsoft Store & from then I was unable to use it so I uninstalled it & tried to install it. Setup shows "Installation Completed Successfully" but I am unable to open it and use it. Help me.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2022 04:05 AM

HP Recommended

Yes, I performed Windows update & Updates of all apps from Microsoft Store after that I was facing the issue.

I tried to run install HP Support Assistant on virtual operating system, & it was working so I performed windows reset from Settings  & my issue was resolved.

View solution in original post

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30 REPLIES 30

‎08-03-2022 02:29 PM

HP Recommended

Hello @yash_7200 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Uninstall "HP Support Assistant" App

(2) Reboot

 

(3) Install

HP Support Assistant

9.14.42.0 Rev.A173.7 MBMar 7, 2022Download

(4) Reboot and test HP Support Assistant

 

(5) Please report your results

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‎08-04-2022 02:00 AM

HP Recommended

Thanks for the help, I also wanted to try the same but I am unable to find Uninstall option in Control Panel & Windows Default Uninstallation method from Settings. I tried advanced uninstallers such as iObit & Revo Uninstallers

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‎08-04-2022 03:17 AM

HP Recommended

To uninstall <Hp Diagnostics> from Microsoft Store

https://helpdeskgeek.com/how-to/how-to-uninstall-microsoft-store-apps/

 

Please report your results

 

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‎08-04-2022 03:46 AM

HP Recommended

I can't find a way to uninstall HP Diagnosis from provided URL

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‎08-04-2022 04:53 AM - edited ‎08-07-2022 03:24 AM

HP Recommended

Hello @yash_7200 

 

@yash_7200 wrote:

I can't find a way to uninstall HP Diagnosis from provided URL

It explains how to uninstall <apps> in general.

 

Please send screenshot of <apps and features>

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‎08-04-2022 07:33 AM

HP Recommended

apps.jpg

 

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‎08-04-2022 10:04 AM

HP Recommended

Hello @yash_7200 

 

There is no <HP Diagnostic> ... 

 

Please Continue with (3)

 

(1) Uninstall "HP Support Assistant" App

(2) Reboot

 

(3) Install

HP Support Assistant

9.14.42.0 Rev.A173.7 MBMar 7, 2022Download

(4) Reboot and test HP Support Assistant

 

(5) Please report your results

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‎08-06-2022 11:31 PM

HP Recommended

I am still getting the same error

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‎08-07-2022 03:25 AM

HP Recommended

Hello @yash_7200 

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

 

 

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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