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‎04-23-2021 11:35 PM - edited ‎04-23-2021 11:40 PM

HP Recommended
Product: OMEN Laptop - 15-ek0015tx
Operating System: Microsoft Windows 10 (64-bit)

Screenshot (9).png

 

Can teamHP explain the reason behind this ?

Pre-installed manufactured apps do play a vital role in maintaining the laptop. Why are  vital HP apps not available to download straight from windows store?Screenshot (9)_LI.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2021 12:54 AM

HP Recommended

While I cant answer questions about what agreements are between HP and Microsoft, perhaps I can help with a direct problem?

 

What is happening that you need to download the HPSA? Did you reinstall Windows or something else? Is there other drivers you need also? Details will help.

Here is the downloads page for your model... https://support.hp.com/us-en/drivers/selfservice/omen-15-ek0000-laptop-pc-series/32827267/model/3846...

 

Currently, you have to use this link to get the app from HP... https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html

 

Is that not downloading at the moment? If not, there is probably a technical difficulty with the server that HP is working on.

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3 REPLIES 3

‎04-24-2021 12:54 AM

HP Recommended

While I cant answer questions about what agreements are between HP and Microsoft, perhaps I can help with a direct problem?

 

What is happening that you need to download the HPSA? Did you reinstall Windows or something else? Is there other drivers you need also? Details will help.

Here is the downloads page for your model... https://support.hp.com/us-en/drivers/selfservice/omen-15-ek0000-laptop-pc-series/32827267/model/3846...

 

Currently, you have to use this link to get the app from HP... https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html

 

Is that not downloading at the moment? If not, there is probably a technical difficulty with the server that HP is working on.

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‎04-24-2021 09:28 PM

HP Recommended

Thanks PhotoRay002 for the response.🙂

 

I did not go a reinstall but I do face difficulty sometimes updating the HP apps(pre installed). I guess due to lack of availability of HP apps directly on Microsoft store.  I hope the team fixes the issues ASAP. 

 

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‎04-24-2021 09:33 PM

HP Recommended

Well, that really doesn't tell me anything specific then so I cant help.

What ever is not on the HP Store will most likely stay that way.

 

Good luck.

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