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11-07-2020 08:05 AM - edited 11-07-2020 08:16 AM
Product: OMEN 15
Operating System: Microsoft Windows 10 (64-bit)
I decided to format it because I was having a problem with my HP Omen computer. I clicked on the troubleshooter on the screen that came after holding Shift and clicking restart to format. Contrary to normal in HP model computers, this menu contains HP System Recovery instead of resetting the computer. Once I got there I clicked on the Revert your computer to its original factory option. About 5 minutes later, a screen came as the disk format was completed and I clicked on to re-install Windows. Then came the screens where I shared the diskpart CMD, Critical Error and the red unkown Error CMD image respectively, and it got stuck where the red CMD was. It comes to the same place again when I turn the computer off and on. What do you think should I do?
2 REPLIES 2
11-24-2020 01:22 PM
Hi@qkrow, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps from the document:-
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to the Component test.
5) From the list, run the system test select fast test
If the test passes follow the link to download operating System ,
link to download OS :https://support.hp.com/us-en/document/c06162205
Hope this helps! Keep me posted.
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Have a great day!
11-25-2020 05:49 PM
Hi@qkrow, I have posted a possible solution to the issue that you are facing with your HP Product, let me know once you have tried the steps and if it worked for you.
I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.
Please click “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
We haven’t heard from you in a while,
This post is with reference to the thread you had created at your friendly neighborhood HP Forums. I would like to know if the resolution provided worked for you.
Keep me posted. Happy to help!
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