HP VICTUS GAMING LAPTOP MOTHERBOARD ISSUE

[praveene22]

My laptop got issue on 18th OCt 2023. I have raised complaint to HP (complaint no : 5113424388). They told motherboard got problem and they have ordered it and will get it replaced by 27th OCT. Later a week back, when we tried to get an update they told part had a issue so they have reordered and will fix the issue in another 48 hours.

But still now we dont get any update or technician to fix it. it is really frustrating no one knows the update where it is pending and when it will be fixed. my work completely blocked waiting for the laptop to fix more than three weeks now.

HP technical support itself not aware where the motherboard have been shipped and the current status itself. We really worrying why purchased this laptop because of this worst customer support.

[Irfan_06]

Hi @praveene22,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop repair order.

The support here is limited and this issue might require one-on-one interaction to resolve it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[praveene22]

We have already raised the case and I have provided it. The solution is to reach the support every time for the update?