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‎06-24-2024 08:29 PM

HP Recommended

My son's gaming laptop caught on fire tonight!  He's had the HP - Victus 15.6" Gaming Laptop - Intel Core i7-12650H since December of 2022 & the warranty expired earlier this year but I never expected this! His battery started to smell and then started smoking and swelling and caught on fire.  It was burning on the top & bottom and his wooden desk started to burn as well so we took it outside & poured clean water on it as we were worried it would get worse.

 

Just wanted to someone to know!

Category:
2 REPLIES 2

‎06-25-2024 11:09 AM

HP Recommended

HI @careprice,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I'm very sorry to hear about the frightening and dangerous situation with your son's HP Victus 15.6" gaming laptop. It's essential to report such incidents immediately due to the potential safety hazards. Here are the steps you should take to ensure everyone's safety and address the issue with HP:

Immediate Steps

Ensure Safety:

  • Ensure that the fire is completely extinguished.
  • Do not attempt to turn on or plug in the damaged laptop.

Document the Incident:

  • Take clear photos of the damage to the laptop, desk, and any other affected areas.
  • Write down a detailed account of what happened, including the timeline and any observations (e.g., smells, sounds).

Please help us with the following details on a private message, which will help us in escalating this case further.

 

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Take care and have a good day.

 

Rachel571

HP Support

.
Sneha_01- HP support
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‎06-25-2024 01:18 PM

HP Recommended

Rachel,

Thank you for responding as I spent a few hours trying to reach someone from HP support to no avail last night. 

 

Who do i send the private message to as it's asking for a user?

 

 

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