HP Victus 16 Hall Sensor Defect

[ates981]

Hello,

My HP Victus Gaming Laptop (16-r0000 (76T03AV)) has recently started showing issues such as the screen turning off and on, keyboard lights resetting, when near hall sensor gets hot (around 85 degree celcius). These symptoms match exactly the chronic hall sensor failure reported by many other users.

When I try to reach a support representative, the system only directs me to the virtual assistant, and I cannot contact a real agent. Therefore, I am addressing the issue here.

The main point is:
Even though the device is out of warranty, 
Since the hall sensor failure is a known and recurring problem on many HP models, it is clearly a production-related / chronic defect.

 I request clear guidance and a proper solution regarding this matter.

Thank you.

[Deep_World]

Hi @ates981,
 
Welcome to the HP Support Community!

Thanks for reaching out!

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• When did you first start noticing the screen and keyboard resets was it after a recent update or only when the system reaches higher temperatures?
• Have you observed if the issue occurs consistently at around 85°C, or does it sometimes happen at lower temperatures too?
• Have you already tried updating BIOS, chipset, or thermal management drivers from HP’s support page for your specific model?

Troubleshooting steps you can try

1. Update BIOS and drivers
   • Visit the HP Support website for your Victus 16-r0000 (76T03AV).
   • Download and install the latest BIOS, chipset, and thermal framework drivers. These updates often address hardware communication issues.
2. Run HP Hardware Diagnostics
   • Restart your laptop and press F2 to enter HP PC Hardware Diagnostics.
   • Run a system test to check for sensor or thermal anomalies.
3. Check thermal management
   • Ensure your laptop is placed on a hard, flat surface to allow proper airflow.
   • Clean vents and fans to reduce heat buildup.
4. Windows Event Viewer logs
   • Open Event Viewer and check under System logs for any warnings or errors around the time the resets occur. This can help confirm if the hall sensor is triggering the issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[ates981]

1: I first noticed the issue when NVIDIA GeForce optimised one of my games to ultra settings, basically when i load the game the screen would constantly flicker if not goes off totally, I resetted everytime it occured, and did my every driver and bios update, still it persisted even got worsened. These days I only can use in performance mode with even sometimes maxing the fans out to cool around 40 degree celcius is needed.

2: Just as you described it constantly occures above 85 degree celcius, consistent occurance rate at 80 degree celcius and occasionally occure at below heats.

3: Yep I updated BIOS, graphic drivers, tried deactivating graphic card to see if the issue persists and it did, checked my all hardware through hp hardware diagnostic and occt tests, it would only appear on high-heat creating tests. 

For troubleshooting suggestions thanks but as I mentioned earlier, I tried everything you listed and my thermal management is not different from when I bought the device. And there are no event logs for any trouble related to this because this is not detected as a problem, just hall censor doing its job Windows sees. I'm truly sorry to say that but this issue is most likely caused by poor hardware design of the censor being so near to high-heat producing parts of pc and I'm afraid without hardware fix the issue won't go away. And in my country there are no one fixing or replacing the hall censor so I would much appreciate if someone from hp can help.
Best regards.

[Deep_World]

Hi @ates981,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World