• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F51AV)
Microsoft Windows 11

hello a few weeks ago i bought this victus laptop, there is a problem i had when i play games using nvidia driver that always crash and bluescreen. then the driver always nvidia always dissapear so it just show GPU from intel iris XE .. 

i tried to find support here and read the comunity forum that had same problem with me.

 

 

i hope HP want to fix this problem. or anyone comments please thanks in advanceSpek.jpgi512500H.jpgNo rtx.png

1 REPLY 1
HP Recommended

Hi @strawvictus, 

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with your laptop while playing games using the Nvidia driver that always crashes and gets a bluescreen.

 

I suggest that you follow the steps. 
Step 1

Please try the following Troubleshoots steps.

1.    Turn off the Unit.
2.    Disconnect the AC adapter.
3.    Remove any discs from the disc drive.
4.    Remove memory cards from the card reader slot.
5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.
7.    Reconnect the AC adapter, and then turn on the computer.

Step 2
Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 
Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Run the Fast Test (about 4 minutes)

 

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures in Windows 10.

  1. Click Fast Test > Run once.

While the test is running, the time remaining and test result for each component is displayed on the screen.

  • If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
  • If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.
  1. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Please check and update Windows and HP support assistances drivers 

And update Bios and other drivers please click on the link. to update the drivers. 

 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Take care and have a good day.
Gaya1239 – HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.