HP Victus 16 game crash event ID 153 from source nvlddmkm

[Grinz89]

Everytime I open a game, no matter what game is that. It always crash after some minutes. I check on window event viewer and the reason is always because of this.

Log Name: System
Source: nvlddmkm
Date: 16/11/2024 23:50:11
Event ID: 153
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-M76FKO32
Description:
The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video6
Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="nvlddmkm" />
<EventID Qualifiers="0">153</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-11-16T16:50:11.3900570Z" />
<EventRecordID>2780</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="11936" />
<Channel>System</Channel>
<Computer>LAPTOP-M76FKO32</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Video6</Data>
<Data>Error occurred on GPUID: 100</Data>
<Binary>00000000020030000000000099000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

I have tried using DDU to uninstall and install older version of NVIDIA and yet the problem still exist.

[Raj2111]

HI @Grinz89 

elcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Potential Causes:

1. Driver Corruption: The NVIDIA driver installation might be corrupted or incompatible with the current version of Windows 11.
2. Hardware Issues: The error could be related to a hardware fault with the GPU itself.
3. Software Conflicts: Other installed software, such as monitoring tools or other conflicting graphics-related programs, may cause instability.
4. Overheating: High temperatures can cause crashes when the GPU is under load during gaming.

Here's a step-by-step guide to troubleshoot this issue:

1. Clean Reinstall of NVIDIA Driver

Steps to completely reinstall the NVIDIA drivers:

1. Download the latest drivers:
   • Go to the official NVIDIA website or use GeForce Experience to download the latest driver for your specific GPU.
     • Make sure to select the exact GPU model to get the most up-to-date driver.
2. **Use DDU again in Safe Mode:
   • Restart your laptop in Safe Mode:
     • Hold Shift and select Restart from the Start menu to enter the Advanced startup options.
     • From the menu, select Troubleshoot > Advanced options > Startup Settings > Restart.
     • Once restarted, press 4 to boot into Safe Mode.
   • Once in Safe Mode, run DDU:
     • Open DDU and select Clean and restart to remove all traces of the NVIDIA driver.
3. Install the latest drivers:
   • Once the system restarts normally, install the latest driver you downloaded earlier.
   • During installation, select the Custom installation option and make sure to check the box for Perform a clean installation. This will ensure that old driver settings are completely wiped out.
   • Restart your laptop after the installation is complete.

Why this works: A clean installation ensures there are no remnants of older drivers that may be causing conflicts, and it guarantees that you're using the most up-to-date and compatible drivers for your GPU.

2. Check for Windows and Game Updates

Outdated Windows 11 and game patches may also cause compatibility issues with certain drivers or software.

• Update Windows 11:
  1. Go to Settings > Windows Update.
  2. Click Check for updates and install any available updates.
• Update Games:
  • Ensure that the games you’re playing are fully updated with the latest patches or hotfixes. Developers sometimes release updates to address compatibility issues with newer versions of drivers or operating systems.

3. Monitor GPU Temperatures and Perform Stress Tests

• Download a temperature monitoring tool like HWMonitor or MSI Afterburner to keep track of your GPU temperatures during gaming.
• Ensure proper cooling: Check if the laptop's fans are working properly and that the vents aren’t blocked. Overheating can cause the GPU to throttle, leading to crashes.
• If the temperature is higher than usual (over 85°C), consider using cooling pads or adjusting your in-game settings to reduce the GPU load.

Why this helps: Overheating can cause graphical instability and crashes, and monitoring the temperature can help identify if this is the root cause.

4. Check Power Settings

Make sure that your laptop’s power settings are optimized for gaming. Sometimes, power-saving modes can interfere with GPU performance.

Set the power plan to High Performance:

1. Open Control Panel > Power Options.
2. Select High Performance as the active power plan.

Disable GPU power-saving settings:

1. Right-click on the Desktop and select NVIDIA Control Panel.
2. Go to Manage 3D settings > Power management mode and set it to Prefer maximum performance.

Why this helps: Power-saving modes might throttle the GPU, leading to crashes during gaming sessions, especially in demanding games.

5. Test Your GPU with a Stress Test

• FurMark (GPU stress test):
  • Download and install FurMark from the official site.
  • Run the stress test and monitor the GPU temperature.
  • If the test crashes or shows significant artifacts (flickering, screen tearing, etc.), it may indicate a problem with the GPU itself.

Why this helps: Stress testing can help identify whether the GPU is failing under load, which would indicate a potential hardware issue.

6. Reinstall Game or Test with Different Games

• Reinstall the problematic game(s): Sometimes corrupted game files can cause crashes. Uninstalling and reinstalling the game might help resolve the issue.
• Test with other games: Check if the same problem occurs with different games. If it happens with all games, it’s more likely to be a driver or hardware issue. If it only happens with one game, it may be specific to that game.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

HI @Grinz89 

elcome to the HP support community.
Please check my previous post.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support