HP Victus 16-s0000np Screen Flickering (Hall Sensor Defect)

[diogocs24]

Hello, my HP Victus 16-s0**** (Ref. 7Z******, Serial CND3******) has a chronic hardware defect: constant screen flickering caused by the hall sensor. I tested BIOS updates, drivers, external monitor, and disabling lid actions – the issue only disappears when hall sensor functions are disabled. This is unacceptable, as it removes essential features and severely impacts performance. I urgently request a proper warranty repair (replacement of the defective component) or immediate replacement with an equivalent model. I cannot accept disabling the sensor as a “solution.”

[Garp_senchau]

@diogocs24 , Welcome to the HP Support Community! We're stoked to have you on board!

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!

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https://support.hp.com/in-en/document/ish_2039298-1862169-16 

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We're looking forward to helping you get back up and running!

Best regards,