HP Victus Gaming Laptop Keeps Crashing and Overheating Randomly

[Sherryb00]

Hi all, I've purchased the HP - Victus 15.6" Gaming Laptop - Intel Core i7-12650H - 16GB Memory - NVIDIA GeForce RTX 3050 Ti - 512GB SSD a few days ago and I am seriously considering returning it because it frequently crashes when I play games and it seems random and out of my control. What happens is that my game will freeze for several seconds, then the screen would turn black, and then my game is exited out and I'm back to staring at my desktop. Sometimes I can play for hours and have no issues, some other times it can crash just after a few minutes of playing. For a brand new laptop, I shouldn't be having these issues, is it defective? I notice that the fan would start whirring hard when it's about to crash and they keyboard would feel a little warm. I tried playing with the lowest settings for my game and highest settings, and the results on when it would crash would be random every time. I would restart the laptop and constantly check the memory usage, and it all seems normal and shouldn't cause it to crash, but it still does. Please let me know of any possible fixes for this, otherwise I will be returning it because the random crashes and overheating is a huge dealbreaker for me. My old non-gaming laptop that is several years old and much lower specs does not have this problem. Thank you.

[Anand_Andy]

Hi @Sherryb00,

Welcome to the HP Support Community

I understand you are facing a performance issue with your HP - Victus 15.6" Gaming Laptop. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, Graphic Card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.

If the issue still persists, then please follow the steps mentioned in the below documents:

• HP PCs - The computer is slow when used for the first time (Windows 10)
• HP PCs - Improving PC Performance (Windows 10)
• HP PCs - Improving latency and reducing lag in Windows 10
   

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

Hi @Sherryb00,

Welcome to the HP Support Community

I understand you are facing a performance issue with your HP - Victus 15.6" Gaming Laptop. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, Graphic Card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.

If the issue still persists, then please follow the steps mentioned in the below documents:

• HP PCs - The computer is slow when used for the first time (Windows 10)
• HP PCs - Improving PC Performance (Windows 10)
• HP PCs - Improving latency and reducing lag in Windows 10
   

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!