HP Victus Laptop Overheating

[Nimesh-Urkude0_]

Hello 

My laptop hp victus r7 5800h rtx 3050ti is overheating from past 1.5 months and still hp has not taken any solution to this matter .

My case is registered on 7 October on overheating as my laptop is having 90+ temps on idle .

But last mail  i got from hp is your laptop is not lagging .

its my humble request to look into this matter as my issue is overheating and not lag.

Attachment 

1)Last mail from hp

2)CPU temps on idle

 

 

[praveenbv]

HI@Nimesh-Urkude0_,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is overheating.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to inform you that 90C is normal on the gaming computer. I recommend you use the Omen command center to change the settings which suit your needs.

Please refer to the below article for more information.

https://support.hp.com/in-en/document/c05387497

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[Nimesh-Urkude0_]

Sir you mean to say that 90 c is normal for gaming laptop but mine temps are 95+ in idle ,so if 95+ temps on idle are normal so could me provide this in hp site ,as i know according  to this site of hp  https://www.hp.com/us-en/shop/tech-takes/how-to-check-cpu-temperature temps in between 70 to 90 c is cause for concern.

and here my temps are 95+ c in idle

And please specify that 97c is normal or not in idle condition.

[praveenbv]

Hi@Nimesh-Urkude0_,

`We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[Nimesh-Urkude0_]

Sir i raised case on 7 oct,but still now my case is pending .

Service center simply tell me that they cant do anything in this case and tell to contact to HP service head.

Its been 10 days still HP service head has not replied to my mail.

And if u want to check my laptop with remort access ,so sir i am available . 

And it would be great if u connect with them and provide me further information ,here is my case id :[Personal Information Removed]

At last sir please provide hp site where it is written that 90c is normal for gaming laptop.  

[praveenbv]

Hi@Nimesh-Urkude0_,

Around 90 is when thermal throttling happens (which is your laptop down-clocking the CPU to reduce heat) and at least for your laptop, it will shut down around 94c.

90 plus is not ok. Update all the pending drivers, Install Windows updates and run an antivirus scan,

[Nimesh-Urkude0_]

yes service center has tested and every driver is already updated.

And yes i know that it slow down its clock speed,thats why it is lagging a lot.

I even have reset laptop 3 times.but still its overheating.

yes i know it overheating and slowing down its performance but still service told that is if laptop does not shut down that we cant say its have any hardware issue ,so sir i am stuck that my laptop is not performing as it should be due to overheating and it thermal throttling at 100c and does not shut down it just make cpu run at 2GHz and lag a lot

sir please guide me what should i do in this condition as my laptop is less than 3 months old and it running at dangerous temperature that i cant use it.

[praveenbv]

Hi@Nimesh-Urkude0_,

We have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[Nimesh-Urkude0_]

Sir i said that according to hp service center if laptop is not shutting down so they cant say its hardware issue and they don't care if the laptop is at 95+c temp or cpu is at 2GHz .

They can only take action is laptop shut down while using it.

So please guide me how to deal with this situation as my laptop is overheating and slowing clock speed because it is at 90+ c temps all the time.

But service center is not accepting its hardware issue.

[praveenbv]

Hi@Nimesh-Urkude0_,

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.