HP Victus integrated camera driver missing from device manager

[ZahOne1]

So i just noticed that my camera does not work. Last month, it's still working but now it's literally gone. I have no idea what causes this, I've tried to shutdown my laptop and turned it on again. Suddenly the camera is there but only for a brief moment before it's gone again, it was disappeared when i tested it to see if it works. I've tried checking for Drivers update both from HP Support Assistant & HP website for manual download, but there is no camera driver update mentioned. By the way i've managed to take a screenshot of the drivers version (10.0.22621.4455) before it disappears again.

And here is the result when i tested the camera:

I asked my friend who also have HP Victus and his camera driver version is 10.0.26100.2454 which is a different version from me and his camera is working. I'm still on Windows 11 23H2 btw because 24H2 is still not recommended for my device.

If this was a drivers issue and needed an update please give it to me ASAP because my thesis defense is near and i NEEDED that camera.

[Irfan_06]

Hi @ZahOne1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the webcam on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

-If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ZahOne1]

Still not working for me, I've followed each steps from power draining, updating BIOS, and updating windows. My firmware version is F.29 Rev.A, released in Oct 31. After the update, i checked my camera driver version on device manager and it's still the same (10.0.22621.4455) after checking i tried opening the camera, my camera led flashes for only a sub-second and then i get the same error code (camera not found), i tried reinstalling the driver from device manager and still no good

[Irfan_06]

Hi @ZahOne1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support