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‎08-16-2022 03:48 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6A2AV)
Operating System: Microsoft Windows 11

Hello Community. I bought this laptop (HP Omen 16.1) on 27th May 2022 from Pakistan. I m facing a lot of trackpad issues since the second week I bought it plus the keyboard has freezed 2 times in the last 3 weeks. The trackpad unexpectedly starts to lag during my use. I m still having my HP Warranty until 26th January 2024. I wanted to know that can I refund my laptop since I didn't pay $950 for a laptop that has a faulty touchpad and freezing keyboard.

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1 REPLY 1

‎08-24-2022 06:12 AM

HP Recommended

@BeingSaaduu

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Please contact the HP Support team regarding this: https://www.facebook.com/HPpakistan/

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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