HP authorized service

[Mert061]

I bought an HP gaming laptop and after 2 years, a key came off, so I decided to send it for service. I sent it to an authorized service center listed on HP's website and asked them to perform the necessary maintenance.When the computer arrived, there were no problems for a few months, then it stopped turning on. We opened it up to check the problem and found that too much and unnecessary thermal paste had been applied everywhere except the processor. I reported this to the consumer arbitration board, and the service company did not take responsibility for doing so. "We didn't do that, we just tagged the button," they said, and then an expert jumped into the matter.But he too made various excuses and acted biasedly; what he said contradicted his other statements and was inconsistent. I even went to another service center and got a report stating that my laptop was damaged after this paste application, but they said I must have done it myself.I couldn't explain my problem to anyone, and this authorized service center is one that's listed on HP's own website.I experienced a similar situation and used the computer for two years, or rather, I couldn't even use it properly. Then they rejected my claim, and my suffering continues. It's impossible to reach HP customer service, and even though I'm writing here, nobody is paying attention. I will never choose this brand again, no matter what. There's neither customer satisfaction nor easy accessibility.None of them exist, and I'm going to tell everyone around me, my friends and acquaintances with the blue checkmark on social media, about this today.My device, which I carefully used and promoted everywhere, is now practically junk due to its chronic Hall sensor problem.This company, which sells us these devices and then doesn't provide support, is finished in my eyes. I've also written about this on the complaint website "şikayetvar" (a Turkish consumer complaint website) and I will spread the word there as well.I hope you'll get your act together, but in my eyes, this brand is finished.

[Raj_05]

Hi @Mert061,

Thank you for visiting the HP community.

 I have reviewed the case. I will be delighted to assist you. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Case Number (If Any):

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

[Mert061]

Thank you for your interest. I have provided you with the necessary information under the "Required Information" heading. I wish you good work, and if this can be resolved, I hope to receive the reward for the 1.5 years I've been waiting.

[Raj_05]

Hi @Mert061,

Thank you for your response.

We were unable to locate the details using the subject line you provided. To help us investigate and escalate this issue, please send the requested information to us via private message.

[Mert061]

Answer for HP laptop I sent the same information again with the same subject line. 

[Mert061]

If you can't find it, I can send it via email if you have one, and I'll write it again with the new subject line:  (Answer for HP laptop)

[Mert061]

Yes, I understand there's no turning back 😄