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‎04-12-2025 11:18 AM

HP Recommended

my HP laptop battery stacked on 11 percent ,when unplugged pc going to shutdown 

1 REPLY 1

‎04-13-2025 12:36 PM

HP Recommended

@tareeleno2020, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Laptop Battery Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP laptop battery is stuck at 11 percent and your computer shuts down when unplugged, follow these steps to recover from this issue:

  1. Charge the Computer: Ensure your computer is plugged into AC power and charge it for at least three hours minimum until the current battery charge status reaches 100 percent. This will help sync the actual battery percentage with the Windows Battery icon. 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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