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04-04-2022 06:04 AM - last edited on 04-06-2022 06:13 AM by MarcusC
Hello, my laptop has just randomly crashed while doing some things and it doesn't want to turn on. This has happened to me some time ago but doing CRTL + Shift + Windows Key + B turned it on. This time it hasn't turned on. I've tried searching for methods to turn on the laptop but nothing has worked. Any ideas on why it won't turn on?
04-08-2022 09:11 AM
Welcome to the HP Support Community. From what I have understood, you are not able to power ON your HP Pavilion Gaming - 15-Ec0013dx. Do not worry, we are here to help you fix it.
- Before we proceed further, may I know the troubleshooting steps you have already performed?
- Do you see any signs of power in your system? Any light pattern on the power button or near the charging port?
- Try removing the AC adapter to see if there is any difference. Also, may I know if you are using HP genuine AC adapter?
- Did you try doing a hard reset on your system? If not, press and hold the power button for 30 seconds and check if that makes any difference.
If the issue persists, please follow the steps using the link here and let me know the outcome of it.
Hope this helps! Keep me posted.
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