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Chris0721
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HP omen 15 Overheating Problems

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Omen 15 2019 I7-9750 GTX 1660
Microsoft Windows 10 (64-bit)

So i was gifted An HP OMEN 15 2019 Edition with Intel i7-9750 aswell as a GTX Nvidia 1660. So it’s been going good (purchased in December of 2019.) So i was wondering, 1) Since a new version has came out (regarding the 2020 version) can i somehow exchange my Omen for the 2020 version and pay a price difference? 2) How can i fix my Overheating problems? While plugged in (for gaming) i stay at 95-99 Celsius. Aswell as with Undervolting with Throttlestop (cuts down on my performance) I get 85 Celsius plugged in. Any way to fix? If not can i exchange my 2019 version for the 2020 version somehow? Thanks. 

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Echo_Lake
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@Chris0721

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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