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‎10-05-2020 11:33 AM

HP Recommended
Product: HP Omen 15 CE011DX
Operating System: Microsoft Windows 10 (64-bit)

So I just got around to installing ram and m.2 SSD to my 3 yr old laptop. the ram was installed just fine but I'm having trouble with the SSD. I installed a Samsung 970 EVO Plus 1 TB SSD to the port but it's not showing in the bios, device manager, or disk manager. I'm really hoping that the port isn't dead and that I'm just missing something in the program. Help me, please!!

6 REPLIES 6

‎10-05-2020 11:37 AM

HP Recommended

Oh, also I already tested the SSD. It works on another computer....

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‎10-05-2020 12:35 PM

HP Recommended

Hi:

 

The service manual for your notebook indicates that NVMe SSD's are supported.   Chapter 1, page 2.

 

https://data2.manualslib.com/pdf6/131/13084/1308336-hp/omen.pdf?35f23f8e32db9c9fd48d47196f80f4c8

 

Is it possible that you did not firmly seat the drive into the M.2 slot?

 

Someone else had the same issue and insisted they did, but took the PC apart and re-seated the SSD and it worked afterward.

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-can-I-replace-the-SATA-soc...

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‎10-05-2020 05:26 PM

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weird I replied but it's saying I didn't.... I've checked and it is fully seated. I pushed it in as far as it can and had 2 others attempt the install but it still won't recognize the SSD.

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‎10-05-2020 06:25 PM

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The forum has had different kinds of glitches over the last few days and the host is working diligently to resolve them.

 

As I type this reply, I keep getting a red banner indicating that an unexpected error has occurred.

 

Under the circumstances, I would say the M.2 slot is bad because I don't know of any reason why the Samsung NVMe drive would be incompatible to the point where even the BIOS does not see it.

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‎10-05-2020 06:44 PM

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That's the one thing I was hoping wasn't the case.... any chance I'm missing something in the settings? if not is there a way of fixing that? I really don't feel like buying a new laptop yet...

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‎10-05-2020 07:20 PM

HP Recommended

It should have just been plug and play.

 

I don't know what Bios settings your notebook has.

 

Check to see if there is a security setting that enables or disables the slot.

 

If not, then I doubt that there is anything you can do to get it to work.

 

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