HP omen 15 keyboard ghosting issue?

[QQ4]

What is wrong with this keyboard. Feels like it ghosts somewhat alot. I just bought this laptop, had it for 2 days and had to change it to new one(since i tought it was just bad luck with the model i had). However the new one does it aswell: Keyboard keeps ghosting in FPS games (Example CS:GO). Sometimes i need to re-press some key for it to work again. For example: If I keep A pressed, and press CTRL and something else "Fast" - "A" randomly stops working. So i have to re-press it to take effect again. This is not happening all the time, but in random situations.  Was not expecting a "Gaming" laptop to do such a thing. Any tips?

[Riddle_Decipher]

@QQ4

Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher and so shall you.

• Does the issue occur when you've connected to an alternate or external keyboard as well?
• Did you turn off the filter & sticky keys? (If not, try the below steps:
  • Click Start, and type keyboard in the Search box. Then select Change how your keyboard works under Control Panel.
  • Remove the selection from Turn on Filter Keys. Then click Set up Filter Keys.
  • 
  • Remove the check next to Turn on Filter Keys & turn on Sticky Keys when SHIFT is pressed for eight seconds.
  • Click Apply, click OK and then close the Ease of Access Center.
  • The keys should be more responsive.

While you respond to that, here's what you need to do:

If two or more characters appear when pressing a key or one doesn't work as it should use the following steps to adjust the key repeat delay:

1. Click Start, and type keyboard in the Search box. Then click Keyboard under Control Panel.

   The Keyboard Properties page opens.

2. Set the Repeat delay slider to Long. Click Apply, and then click OK.

   

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,

As I need to know if the issue has been resolved, to get proper sleep at night.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!

[QQ4]

All turned off by default, so doesnt seem to help. And the problem is just on this laptops keyboard. External works fine.

[Riddle_Decipher]

@QQ4

Thank you for replying with this detailed response,

I appreciate your time and efforts,

If the external keyboard works fine while the internal doesn't, this could be a hardware malfunction,

I recommend you refer to my private message for further assistance:

Check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

I hope your day gets better, good luck.