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‎02-16-2019 03:17 AM

HP Recommended
Product: omen
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have recently bought new hp omen 2018.

 

Everything is ok except networking.

It has the wifi problem. Yellow icon appears on the wifi logo, connection losts. When I press "Troubleshoot problems", appears the following window:

Capture.PNG

 

Then I have a good internet for 5-10 minutes. After 5-10 minutes the same problem risies.

Please, help me!

1 person had the same question
5 REPLIES 5

‎02-16-2019 11:59 AM

HP Recommended

Welcome to the HP Support Community  @levan96 

 

To better assist you, the members will need the exact model number or product number of your laptop, desktop or printer???

 

HP Notebook PCs - How Do I Find My Product Name or Number?

 

https://support.hp.com/us-en/document/c00033108

 

HP Desktop PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/bph07555

 

HP Printers - How Do I Find My Printer's Product Name or Number?

 

https://support.hp.com/us-en/document/c03770424

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎02-22-2019 09:16 AM

HP Recommended

Hello,

 

Model is the following: hp omen 15dc0010nr

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‎02-22-2019 10:07 AM

HP Recommended

@levan96 

 

Make sure " HP Connection Optimizer " is upto date???

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

Make sure the " Intel Wireless LAN Drivers (Windows 10) " is upto date???

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

REO

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‎02-23-2019 02:45 AM

HP Recommended

adapters.PNG

Here are my network adapters

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‎02-23-2019 02:57 AM

HP Recommended

I made updates.

I did not work.

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