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- HP Community
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- HP omen don't charge anymore (battery orange led always on)

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06-07-2022 05:39 AM
My notebook doesn't charge anymore, the battery light is orange even when it's not connected to the charger, and it doesn't detect the cable anymore, I already did the bios test and it doesn't detect the ac power. I think it's a problem with the DCIN cable.
06-09-2022 02:34 PM
Hi @ferreiraluc
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are not able to charge your system using the AC adapter. Do not worry we are here to help you fix the issue.
May I know from when are you facing this issue?
May I know if you have made any recent hardware or software related changes to your system?
May I know if you're using HP genuine H AC adapter?
Could you please check if there are any damages to the system or the DC-in port?
I would suggest you please follow the steps shared below and let me know the outcome of it:
Please perform below shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
After performing all the steps if you are facing the same issue still, please perform three more steps:
1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]
Note: Replace the Battery If Health Check Status shows Replace
2. Update the latest BIOS for your Notebook from HP Support Site
3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook
Note: If a known good battery is also not charging we need to replace the system board
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
06-10-2022 02:43 PM
Hello!
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!
I am an HP Employee
06-14-2022 07:43 AM
Hi @ferreiraluc
I hope you are doing good.
We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
Have a great day!
Thanks!
I am an HP Employee