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ShubhamAgine
Level 1
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Message 1 of 2
186
Flag Post

HP site shows my Laptops Product number and Serial number as Invalid !!!

HP Recommended
HP Pavilion 15 Gaming dk0047tx
Microsoft Windows 10 (64-bit)

I went on HP Support site to check for new Software and Driver updates,

at that point you have to enter your Serial Number or Product Number, of which both have been stated as Invalid, even though my laptop is still under Warranty.

HOW CAN THIS HAPPEN  ???

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@ShubhamAgine I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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