HP victus 15 meltdown plastic cover

[IrfoBH]

Hello, I have a problem with my HP Victus 15. I noticed that the part under the display on the top and bottom has swelled. I assume that overheating caused the plastic to melt on the case. The laptop was used for 9 months of normal operation. The service center says that they do not want to fix it under warranty, but that the problem was caused by inadequate handling. I'm asking if it's even possible for a laptop to get so hot, regardless of how it's used, that it melts the plastic without activating some kind of thermal protection that would shut down the device. Thank you for your help.

[Sneha_01]

Hi @IrfoBH ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support