Hall sensor issue

[Sameer_00_007]

I have been using my HP victus 16 amd Ryzen 7 7840hs with 16gb ram (s-0095ax) for 13 months and it suddenly started flickering out of nowhere. When I asked hp tech support they framed me as I damaged it and asking me money for the replacement product. I don't know what to tell. I told them you have produced an faulty product and they told it's not out fault. I'm going to end my court and ask for my money or replaced product.

[Jerry_57]

Hi @Sameer_00_007,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear about the issues you're experiencing with your HP Victus 16. It can be frustrating to deal with technical problems and not receive the support you expect.

Kindly share a small video or image of the laptop screen in a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support