Haptic click intermittently disables with a resting thumb on touchpad. SO frustrating!

[TrumpetEv]

I recently purchased an Omnibook Ultra Flip and am experiencing a maddening UX malfunction. The haptic click intermittently disables when using a resting thumb for clicking and index finger for cursor control. Click feedback does not return until both fingers are lifted.

My hunch is that the haptic disable feature was designed to limit accident clicks while two finger scrolling. I think the touchpad senses my resting thumb as the second finger in two finger scroll mode. For a user like me who uses a both a resting thumb for clicking and index finger for cursor, it makes the UX unbearable.

Has anyone else that uses a resting thumb for clicking experienced this? Is there a fix?

[Kuroi_Kenshi]

Hi @TrumpetEv,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the exact model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[TrumpetEv]

Thank you for responding. 

Model Name: HP Omnibook Ultra Flip Laptop 14-fh0047nr

SN: Edited

[Kuroi_Kenshi · Accepted solution]

Hi @TrumpetEv,

Thank you for the response.

Try these steps:

Access Touchpad Settings:

• Go to Start > Control Panel > Hardware and Sound > Mouse to open the Mouse Properties window.

Adjust Touchpad Sensitivity:

• Navigate to the Device Settings tab (usually found in Synaptics or similar touchpad software).
• Click Settings to open the touchpad settings menu.
• Adjust the sensitivity settings to ensure that the touchpad recognizes multiple fingers correctly.

Disable PalmCheck (Palm Rejection):

• In the touchpad settings, look for an option called PalmCheck or Palm Rejection.
• Reduce the PalmCheck sensitivity or disable it entirely to see if it resolves the issue of haptic feedback being disabled.

Update Touchpad Driver:

• Visit the HP Support website and download the latest driver for your touchpad.
• Install the latest driver to ensure your touchpad has the most recent updates and bug fixes.

Check for Firmware Updates:

• Use HP Support Assistant to check for any firmware updates available for your device and install them.

Using HP Support Assistant:

Download HP Support Assistant:

• If you do not have HP Support Assistant installed, download it from HP Support Assistant.

Run HP Support Assistant:

• Open the program and allow it to scan for your connected devices and for any updates.

Troubleshoot Touchpad Issues:

• Use HP Support Assistant for guided support on adjusting your touchpad settings and resolving any functionality issues.

Double-Check Gestures:

• The gestures such as two-finger scrolling or pinch-to-zoom might interfere with the touchpad's functionality.
• You can double-click the Synaptics icon in the notification area of the taskbar and navigate to Device Settings > Settings to ensure all required gestures are properly enabled or disabled as per your needs.

Custom Gestures Settings:

• Confirm that the touchpad’s custom gesture settings are configured correctly for use with a resting thumb and index finger.
• You can re-enable or disable gestures by selecting the specific gesture, clicking Apply, and then OK.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[TrumpetEv]

This helped a ton! I tried everything on your list and the one thing that worked was actually uninstalling the touchpad driver. The touchpad worked perfectly after that. When I installed the updated one from HP, the touchpad stopped working again and none of the touchpad configuration options were present. So, I uninstalled it again and it worked again and the configuration options all returned! I guess i will just use this computer without a touchpad driver??

[Kuroi_Kenshi]

Hi @TrumpetEv,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,