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‎01-25-2025 08:39 PM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0056wm
Operating System: Microsoft Windows 11

I have a  HP GEFORCE GTX running Windows 11 and I have changed the SSD and now cannot get my computer past a blank black screen or a blue recovery screen.

 

Failure id is: 60A8QX-9B7CGR-XD7W3G-60SB03

Category:
2 REPLIES 2

‎01-26-2025 08:16 AM

HP Recommended

Enter the required information at the link below and it should provide a report of the code and the most likely way to fix it.

 

HP Customer Support - Service Center

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‎02-21-2025 02:45 PM

HP Recommended

The failure ID suggests a hardware issue, likely related to the new SSD. Ensure it is properly connected and detected in the BIOS by pressing F10 at startup. If not recognized, try reseating it. You may need to boot from a Windows 11 USB to reinstall the OS. Running HP Hardware Diagnostics (F2 at startup) can help identify issues. If the problem persists, the SSD may be incompatible or faulty, so testing with the old SSD could confirm the cause.

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