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HP Recommended
OMEN Laptop - 15-ek0013dx
Microsoft Windows 11

Hi,

My laptop kept blue screening randomly so I decided I should factory reset it; however, in the middle of factory resetting it, it blue screened. It completely wiped everything, even had to install windows onto a USB and plug it into this laptop because it wiped the operating system. I got it reinstalled and booted everything back up when suddenly my storage said I only have 27GB to work with. I don't remember the exact number I had before I reset but I remember it was like somewhere around 512GB. I am not sure what to do, I have tried a lot of things already (ex: https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-Optane-Memory/m-p/633147  That didn't work because there wasn't that option in the BIOS.) Even installed SetupRST, that didn't work. Intel optane didn't work and nothing through computer management worked. I have no idea what's going on but someone please help. 😣  I also did factory reset it once I got the operating system back and that didn't help.

 
3 REPLIES 3
HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

OMEN Laptop - 15-ek0013dx Product Specifications | HP® Customer Support

 

It came with one of those Intel 512 GB Optane SSD's.

 

I recommend you run the hard drive diagnostics test (F2) in the BIOS and see what it reports.

 

Seems to be that the storage portion of the drive has failed and only the 32 GB Intel Optane memory is still functioning.

 

I recommend you replace the drive with a standard NVMe SSD such as a Samsung 980 (not 980 Pro), or a Western Digital Blue SN570.

 

Below is the link to the service manual.

 

Maintenance and Service Guide (hp.com)

 

Double check to make sure that you can't disable the Intel Optane memory in the BIOS.

 

You will need to disable the Intel Optane memory in the BIOS if you replace the drive with a non-Optane one if such a setting exists.

 

See the next to the last section at the link below.

 

HP PCs - Installing and Using Intel Optane | HP® Customer Support

HP Recommended

I have a new SSD now but I can't find literally any way to disable anything related to intel optane in the bios and the RST setup. I have looked literally everywhere online and tried all sorts of things, do you know of any way to help with that?

HP Recommended

OK, so if there are no BIOS settings to disable the Optane memory (not every notebook that has Optane has a BIOS setting to disable it), you should be able to reinstall Windows.

 

But if it did, then you would need to disable the Optane memory setting in the BIOS.

 

Use the cloud recovery tool which will reinstall the OS, drivers and software that originally came with your notebook on the new SSD.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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