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‎08-12-2020 09:59 PM

HP Recommended
Product: Hp OMEN 17-cb1010ca
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an issue where the display randomly turns off/crashes for few seconds. It happens while just using regular programs and browsing internet on battery. I have not noticed the crash while on AC power. 

 

I have the latest nvidia drivers version 451.67 installed. I have already tried uninstalling completely and reinstalling the driver but that did not help. I have attached the error event below.

 

 

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffd08c7bd87010
Parameter 2: fffff80781d2b668
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 4105

Files that help describe the problem
WATCHDOG-20200812-2326.dmp
sysdata.xml
WERInternalMetadata.xml
WERInternalRequest.xml
memory.csv
sysinfo.txt
WERDataCollectionStatus.txt

 

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
Server information: e968a601-e67a-4f98-bb8e-36f32d8b3b90

1 REPLY 1

‎08-15-2020 06:42 PM

HP Recommended

@Ashwin007 Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


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