Hardware acceleration issues

[IPX_Shadow]

So the issue that happens is that when hardware acceleration is on, browsers and apps that use it lag really hard. Videos are extremely stuttery. If i turn this option off, it helps a little bit, but still very laggy and stuttery. The thing is, it doesnt happen everywhere. For example, Brave Browser and Lunar Client have issues with hardware acceleration, but Microsoft Edge doesnt (even when its on, Microsoft Edge runs perfectly normal and fine!). All my drivers are up to date, including BIOS. I am not sure what the cause of these issues could be.

[VikramTheGreat]

Hi @IPX_Shadow,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed explanation. You're clearly tech-savvy and have done a lot of the right things already: BIOS update, driver checks, and isolating the issue to hardware acceleration. That’s a great start.

Let’s break this down and explore what might be causing the lag and stutter in apps like Brave Browser and Lunar Client, while Microsoft Edge runs smoothly even with hardware acceleration enabled.

Steps to Try

Step 1: Force Apps to Use Discrete GPU

1. Go to Settings > System > Display > Graphics.
2. Find Brave Browser and Lunar Client in the list (or add them manually).
3. Click on the app → Options → Choose High Performance (uses discrete GPU).
4. Restart the apps and test again.

Step 2: Disable Hardware Acceleration (if not already)

For Brave:

• Go to Settings > System.
• Toggle Use hardware acceleration when available → Off.
• Restart the browser.

For Lunar Client:

• Check if there’s a setting in the launcher or config files to disable hardware acceleration or switch rendering modes (e.g., from OpenGL to DirectX).

Step 3: Clean GPU Drivers with DDU

Even if drivers are “up to date,” remnants of old drivers can cause issues.

1. Download DDU (Display Driver Uninstaller).
2. Boot into Safe Mode.
3. Use DDU to fully remove current GPU drivers.
4. Reboot and install the latest drivers from HP or NVIDIA/AMD directly.

Step 4: Check for Windows Graphics Settings

• Go to Settings > System > Display > Graphics Settings.
• Disable Variable Refresh Rate if enabled.
• Try toggling Hardware-accelerated GPU scheduling.

Step 5: Update or Reinstall Affected Apps

Sometimes the issue is with the app itself:

• Reinstall Brave and the Lunar Client.
• Make sure they’re updated to the latest versions.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[IPX_Shadow]

Hi, thanks for getting back to me. So, unfortunately none of these work. I used DDU and installed new drivers, i set Windows Hardware accelerated GPU scheduling on and it doesnt change anything. I have tried reinstalling the apps but nothing changes. ive also set the apps in windows to be high performance as you mentioned, but it doesnt change anything either. probably because i dont have an iGPU. lastly, disabling hardware acceleration only makes it a tiny bit less stuttery. its still unusable. Oh, and ive noticed something in event viewer, not sure if its useful or not but i will put it here just in case "

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
Reset TDR occurred on GPUID:100

The message resource is present but the message was not found in the message table"
right after this one it says "restarting" instead of "reset". then after these 2 messages which appears as an error there is a warning which says "Display driver nvlddmkm stopped responding and has successfully recovered.". im not sure if this is useful, but it is linked to the GPU so it could be. Thanks for your time!

[VikramTheGreat]

Hi @IPX_Shadow,

I completely understand how frustrating it must be to still experience stuttering and “Display driver stopped responding” errors even after trying such thorough troubleshooting. You’ve done an excellent job narrowing this down already.

From the information you’ve provided, especially the “nvlddmkm” and “TDR reset” messages, it appears that your GPU driver or power delivery to the graphics card is still intermittently failing under load. Let’s go step-by-step through a few advanced checks that often resolve this:

1. Verify Power and PCIe Connections

Since you mentioned you have no iGPU, your discrete GPU handles everything. Please make sure:

• The PCIe power cables are securely connected to the GPU.
• If you’re using any adapters or splitters, try connecting directly to the PSU.
• Ensure your power supply (PSU) meets or exceeds the wattage recommended for your GPU model (for example, RTX 40-series cards need a strong +12V rail).

2. Adjust Windows TDR (Timeout Detection and Recovery)

Sometimes, Windows resets the GPU too quickly when it’s under load.
You can slightly increase the TDR delay (it’s safe to do so):

1. Press Windows + R, type regedit, and press Enter.
2. Navigate to:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
3. Right-click → New → DWORD (32-bit) Value → name it TdrDelay
4. Double-click and set the value to 8 (decimal).
5. Restart your PC.

This gives the GPU a bit more time to respond before Windows triggers a reset.

3. Check for BIOS and Chipset Updates

If you haven’t yet, please install:

• The latest BIOS update from your PC or motherboard’s Official HP® Support.
• The latest AMD or Intel chipset drivers (depending on your system).
  These updates can help stabilize GPU communication and prevent TDR resets.

4. Test with HP Diagnostic Tools

Open HP Support Assistant or go to HP PC Hardware Diagnostics | HP® Support
→ Run System Tests → Extensive Test (include graphics).
This will check if the GPU hardware itself is showing signs of instability.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[IPX_Shadow]

Hi, thanks again for replying. So i have tried all of these except for verifying the internal connections. I am on laptop so i cant verify it. Making that TDR file and setting it 8 just increased the time the screen remains black at startup. it didnt really change anything. The latest BIOS i have installed already. and the HP PC Hardware test didnt give any error about the GPU. Even in the UEFI mode i didnt get any GPU errors. Also, in case its needed, my laptop model is 

OMEN by HP - 17-an105nq

[VikramTheGreat]

Hi @IPX_Shadow,

Thank you for getting back and letting me know that you still have trouble.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support