• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-19-2020 03:16 PM

HP Recommended
Product: HP pavilion gaming 15 ec0101ax
Operating System: Microsoft Windows 10 (64-bit)
I just bought a HP pavilion gaming 15 ec0101ax laptop. 
Specs:
Ryzen 3500H with Radeon Vega Mobile Gfx 2.10Ghz
 
8gb RAM
 
Nvidia GeForce GTX 1650 4gb
 
1TB HDD.
The physical RAM installed is 8gb but only 5.9 gb is usable, one of my friend bought the same laptop but he had 7.6gb usable. I contacted you WhatsApp service but he couldn't fix it. We tried unchecking and checking maximum memory option is msconfig but no improvement. From what I've researched it can be fixed by keeping integrated graphics to auto in advanced bios setting but hp doesn't provide that. I don't want your computerized reply, I just want to know that if somehow the hardware reserved memory can be reduced to 500mb or 600mb from 2.1gb. please try to understand my problem, my college works have started and I have to run high end programs which require 8gb. I just bought it so I have a return policy of 10 days so please reply fast and due to covid 19, there's not much laptops of similar configuration available in the Market? 
And another thing please give us the full control of bios in the next update or so nobody is going to blame if they mess things up without knowing, on their own
8 people had the same question
3 REPLIES 3

‎09-19-2020 05:44 PM

HP Recommended

@AbhigyaN00 

 

That is a known issue which is related to AMD processors. Please check the following article:.


                https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                https://www.microsoft.com/playready/overview/

 

One understand reason vendors won't give away full control of BIOS is warranty. Playing around with BIOS may brick machine in no time and vendors don't want machines break during warranty period.

 

Hope this makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-20-2020 01:00 AM

HP Recommended

Then why is my friend's laptop has 7.8gb usable and not mine. He didn't change anything.

The link below will take you to the snap of both of our's task manager performance tab

https://imgur.com/a/zgGJHTE

Was this reply helpful? Yes No

‎09-21-2020 07:06 AM

HP Recommended

Replyyyy!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.