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AbhigyaN00
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Hardware reserved memory

HP Recommended
HP pavilion gaming 15 ec0101ax
Microsoft Windows 10 (64-bit)
I just bought a HP pavilion gaming 15 ec0101ax laptop. 
Specs:
Ryzen 3500H with Radeon Vega Mobile Gfx 2.10Ghz
 
8gb RAM
 
Nvidia GeForce GTX 1650 4gb
 
1TB HDD.
The physical RAM installed is 8gb but only 5.9 gb is usable, one of my friend bought the same laptop but he had 7.6gb usable. I contacted you WhatsApp service but he couldn't fix it. We tried unchecking and checking maximum memory option is msconfig but no improvement. From what I've researched it can be fixed by keeping integrated graphics to auto in advanced bios setting but hp doesn't provide that. I don't want your computerized reply, I just want to know that if somehow the hardware reserved memory can be reduced to 500mb or 600mb from 2.1gb. please try to understand my problem, my college works have started and I have to run high end programs which require 8gb. I just bought it so I have a return policy of 10 days so please reply fast and due to covid 19, there's not much laptops of similar configuration available in the Market? 
And another thing please give us the full control of bios in the next update or so nobody is going to blame if they mess things up without knowing, on their own
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banhien
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@AbhigyaN00 

 

That is a known issue which is related to AMD processors. Please check the following article:.


                https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                https://www.microsoft.com/playready/overview/

 

One understand reason vendors won't give away full control of BIOS is warranty. Playing around with BIOS may brick machine in no time and vendors don't want machines break during warranty period.

 

Hope this makes sense.

 

Regards.

BH
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AbhigyaN00
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Then why is my friend's laptop has 7.8gb usable and not mine. He didn't change anything.

The link below will take you to the snap of both of our's task manager performance tab

https://imgur.com/a/zgGJHTE

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AbhigyaN00
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Replyyyy!

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