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HP Recommended
Pavilion 15
Microsoft Windows 10 (64-bit)

My headphone jack isn't working properly. I've tried Uninstaller drivers and reinstalling them and none of it has worked. I know my headset works from using it on other devices, however, it doesn't work on the computer. I've had this headset for a long time and I have tried another headset in the computer as well and no luck. Is this something that can be fixed?

 

1 REPLY 1
HP Recommended

@AlexF777

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

This seems like hardware related issue with the headphone port to fix this issue your computer needs to be repaired. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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