Heat and repasting

[Tempular67]

Hello,

I have noticed that my HP Victus laptop's CPU is overheating when I use the high-performance mode power plan. however, when I switch to the balance mode, the temperature is normal. For instance, in performance mode, the GPU temperature ranges from 50-65°C, but the CPU temperature is around 80-100°C. On the other hand, in balance mode, the GPU temperature is 50-60°C, and the CPU temperature is the 50-69°C.

I was thinking of using Honeywell PTM7950 to repaste the CPU and GPU. What do you think? Also, could you tell me what type of thermal paste/pads HP uses, just in case I need to add more if the thermal pad needed for the other parts that isn't for GPU and CPU cooling.

[Rachel571 · Accepted solution]

Hi @Tempular67 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support