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12-14-2021 07:17 PM
I bought victus 16, rtx 3050 ryzen 5 variant recently and since yesterday I observed that whenever I connect my laptop to charge, the temperature shoots to 100 degrees celsius and when I disconnect it goes back to 80 and gradually after a couple minutes to 75 or 70. That temperature is observed during normal usage like browsing.
12-14-2021 09:00 PM - edited 12-14-2021 09:02 PM
Hello @Pc_2410 .
Power draining is suitable for a hardware restart or hard reset to be performed, and this does not erase personal information.
Many boot errors and other problems can be solved by decreasing the accumulated energy in the hardware components. This procedure of reducing stored energy is also known as a hard reset.
o Turn off the computer.
o Disconnect the computer from any port replicators or docking stations.
o Disconnect all peripheral devices, such as USB storage devices, external displays, or printers.
o Disconnect the AC adapter from the computer.
o Turn the computer over and look for the battery compartment door to determine whether or not your computer's battery is removable.
o Now to consume any residual electrical charge from the capacitors protecting the memory, perform the following as it is the basics of this:
If you see an access door to the battery compartment, your equipment has a removable battery. Remove the battery, press and hold the power button for 15 seconds, reinsert the battery back into the compartment and proceed to the next step.
If you do not see any access door to the battery compartment, your computer does not have a removable battery. On most laptops with a non-removable battery, press and hold the power button for 15 seconds to complete the restart and proceed to the next step. More information: https://support.hp.com/mx-es/document/c01811996
1. Reconnect the AC adapter to the computer, but do not connect any peripheral devices.
2. Turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows normally and then press enter.
3. Once the peripheral devices are connected, run Windows Update and HP Support Assistant to update all drivers.
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