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‎09-01-2020 12:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

 When I play a CS: GO game after 30 minutes, maybe a little more, differently, the laptop starts to make noise and goes out, turns off, when I play other games this does not happen, the laptop is new to him for a couple of months, I don’t know what to do with it.
It happens that after it turns off, the next time it does not turn off, but it happens that it turns off 2 times

5 REPLIES 5

‎09-01-2020 08:04 AM

HP Recommended

which is your laptop ? please specify the model

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‎09-01-2020 08:23 AM

HP Recommended

HP Pavillion Gaming 15-ec0004ua (9RH22EA) Silver

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‎09-01-2020 08:27 AM

HP Recommended

could you check what version of bios you have. i have the same model and a new bios update caused this issue to multiple users in this forum. If your bios is f.08 then here is the thread , i think the solution is inside https://h30434.www3.hp.com/t5/Gaming-Notebooks/F-08-bios-update-locking-and-shot-down-problem/td-p/7...

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‎09-02-2020 02:19 AM

HP Recommended

Updated BIOS nothing helped, the same problem

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‎09-02-2020 04:18 AM

HP Recommended

What bios version is the system running on currently?

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