Help with support

[akshayshekkari]

Hi Team, I want support for my ticket I have raised a service request on November 4th After repeated trying no one is reaching out to me. I  have been texting in X with hp team, and they are saying they have escalated the issue. but i don't see no one reaching out to me no one is calling no one responds on whatsapp only texting in X for hp they respond but no one is giving resolution to my ticket. 

Case ID: [edited]

Case created - Nov 04, 2025

Status - Open

Product number - 9X649PA

Who to escalate where to escalate to get next steps i want onsite technician to visit but nothing has happened in 8 days.

[VikramTheGreat]

Hi @akshayshekkari,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for contacting us, and I’m really sorry for the frustration this long delay has caused. We understand how important your OMEN 16-xd0000 is and how difficult it is when a service request isn’t progressing.

Update on Your Case

We checked your Case ID (redacted here for privacy), and the good news is:

➡️ Your case is already active with the HP service team.

➡️ An on-site technician visit has already been requested for your device.

This means the service team has moved your case to the field team responsible for scheduling and performing on-site repairs.

Can you please confirm:

Have you received any calls or SMS from the logistics/service partner?

Sometimes calls may come from local service partner numbers rather than HP-branded numbers.

If no one has contacted you, please let us know we will escalate again through the internal channel so the field team can schedule your visit.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat