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Message 1 of 7
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Hey My games are Stuttering from over 200 fps to 3-4 fps ! Please I need serious help .

HP Recommended
Microsoft Windows 10 (64-bit)

My laptop specs - i5 7200u 3.1 ghz in turbo . igfx hd 620 , 12 gb ram ,1tb hdd ,

I have seen many videos with very low spec laptops to play games like GTA v , Apex legends , PUBG , CSGO at more than 60 fps in hardware very low than these ... But the graphics is set a lot higher for them ,,,, I dont know there is huge stuttering and fps drops ... Recently i also installed Prince of Persia The sands of time .. It has exact same problems as other games . It gets nearly unlimited fps like 300- 500 and suddenly  starts stuttering for a few seconds in 2-3 fps and goes to 300-500 fps in its max settings . Here is apex legends gameplay video for my laptop using game bar in win 10 .

Apex Legends gameplay stuttering.mp4

Please help out this stuttering is really killing me .. Please help out ... I really need to know why is this happening . I already reinstalled win 10 to latest version , Updated all drivers ,

Stopped processes like

superfetch ,

sysmain ,

search indexer ,

turned off game mode and background recording

. None of these worked .. Please help me out .

6 REPLIES 6
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Message 2 of 7
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HP Recommended

Hey there! @Sajid3256,

 

Is the laptop getting overheated?

 

Please share the product number of the PC to assist you better.

 

Try updating the BIOS and thermal framework drivers on the PC to the latest version and check if it helps.

 

You can update the drivers on the PC using the HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Try the steps recommended below.

  • Go to Start Menu > click on Settings.
  • Type performance > choose to Adjust the appearance and performance of Windows.
  • In the new window, go to the Visual Effects and select Adjust for best performance.
  • click Apply and Ok...this should do the trick.

Also, Hit Win Key + R
Type in “Regedit” and then hit Enter.
Go to ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management’
Find ‘ClearPageFileAtShutDown’ and change its value to 1
Restart the computer

 

Also, try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

If the issue still persists after trying out the steps. Please try the steps recommended below.

 

Go to control panel > power safe options > customize any combination you currently have > advanced options > processor power safe > minimum level. Change it to 40% and click apply.

 

Also go to Control Panel > Power Options > Change Plan Settings > Change Advanced Power settings

 

Select everything in the list to high-performance mode.

 

Lastly, try running a system diagnostics test on the PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

Let me know how it goes!


Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Message 3 of 7
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Thanks A Lot , and sorry for the late "late" reply  ,,,, "College issues - been there for 4 months"

 

Alright - so there is cpu overheating - In power options I changed cpu cooling policy to active and passive both - doesnt affect game performance .

Also made CPU minimum and maximum state to 99% and many other possible options ,,, still the same .

System SKU 1KU20UA#ABA
BIOS updated to F8 ... need link to thermal framework drivers please

did the Regedit thing .... not any help ,

Diagnostics are good .

Just need some more help . Thanks .

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HP Recommended

Hi! @Sajid3256,

 

Thanks for writing back to us.

 

Try updating the BIOS and thermal framework drivers to the latest version using the links below.

 

Update the BIOS using this link. Click Here

 

Update the thermal framework drivers using this link. Click Here

 

Lastly, try updating the graphics driver using this link. Click Here

 

Let me know if this helps!

Take Care! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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clipboard_image_0.png

Please help BIOS update is blocked.

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And also the link to graphics drivers is Nvidia drivers .... I use Intel hd 620 .... 

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@Sajid3256  Apollo might not be in the office today. Ill jump in while you await his response.

 

In the mean time... Your model is the HP Pavilion - 15-cc023cl  Product number 1KU20UA, correct?

If so, the bios update is blocked because its the wrong one.

The latest is version F.18   sp96680.exe

The last Intel graphics driver would be for Windows upgrade 1803.  sp88069.exe

Here is your complete driver downloads page...

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-cc000-laptop-pc/15551391/model/16901...

 

If the old HP Intel driver doesn't improve anything, you can also install the latest from Intel directly.

https://downloadmirror.intel.com/28991/a08/igfx_win10_100.7000.exe

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