cancel
Showing results for 
Search instead for 
Did you mean: 
AldoKHO
New member
3 1 0 0
Message 1 of 3
127
Flag Post

Hi, how do i enable usb devices (external mouse/keyboard) to wake my laptop from sleep?

HP Recommended
HP Omen 15 - en0013AX
Microsoft Windows 10 (64-bit)

Hi, I can't seem to enable external usb devices to wake my laptop from sleep

Using the trackpad or device keyboard enables me to wake my laptop, can anyone help?

 

I've tried using cmd commands which gave me a response of I do not have permission, 

Aside from that, the checkbox in control panel device manager is grayed out.

 

Thanks

2 REPLIES 2
banhien
Level 19
Level 19
90,554 90,431 11,630 24,924
Message 2 of 3
Flag Post
HP Recommended

@AldoKHO 

 

Please open Device Manager, USB devices and allow it to wake up machine

 

       usb on.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Reply
0 Kudos
AldoKHO
Author
New member
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi Banhien,

Below i've attached a screenshot for my USB Device management

grayed out.png

The checkbox you are referring to cannot be clicked

 

Any solution to this? Thank you

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation