Create an account on the HP Community to personalize your profile and ask a question
02-06-2021 02:14 AM - edited 02-06-2021 02:15 AM
Product: HP Pavilion Gaming - 15-dk0011tx
Operating System: Microsoft Windows 10 (64-bit)
I was aware that my laptop been acting weirdly starting the past few days, the cpu runs on maximum boost(around 3.8-4ghz) low utility when plugged in and causing the cpu temp strikes to 90c on idle and the fans are spinning rapidly. But back to normal on battery. Anyone pls help?
Solved! Go to Solution.
1 ACCEPTED SOLUTION
3 REPLIES 3
02-09-2021 08:28 AM
I reviewed your post and I understand that the computer is overheating when connected to AC power and the CPU hitting maximum clock speeds.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
Stay Home – Stay Safe
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community