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HP Recommended
HP Pavilion Gaming - 15-dk0011tx
Microsoft Windows 10 (64-bit)

I was aware that my laptop been acting weirdly starting the past few days, the cpu runs on maximum boost(around 3.8-4ghz) low utility when plugged in and causing the cpu temp strikes to 90c on idle and the fans are spinning rapidly. But back to normal on battery. Anyone pls help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Anthony11099

 

I recommend you contact support again and check for the available service options for your computer.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Anthony11099

 

I reviewed your post and I understand that the computer is overheating when connected to AC power and the CPU hitting maximum clock speeds.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111188.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105556.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105558.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Neither of them works, contacted live agent and the support they gave are not fixing the problem either.

HP Recommended

@Anthony11099

 

I recommend you contact support again and check for the available service options for your computer.

 

Cheers!

The_Fossette
I am an HP Employee

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