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Yash55
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Message 1 of 2
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Hinge problem hp 15 omen

HP Recommended
omen 15 2020
Microsoft Windows 10 (64-bit)

the laptop doesn't even completed one year and it is having a hinge problem. i have not even dropped or did nothing to it. its has been 2 days am facing this hinge problem both the hinges are not working 

it has a space between hinges and the screen which start with normal space ends up with a horizontal upwards lines what's the solution for it 

if it's in warranty period and how to fix this or can it be replace ? 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@Yash55,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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