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‎07-21-2023 08:19 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0103ax
Operating System: Microsoft Windows 11

I Have a HP pavilion gaming 15-ec0103ax, I just installed a 2 16Gb of ram (32gb in total) but I ran into this issue, my usable memory is only 13.9GB and the 18.1GB is in the hardware reserved, How can I fix this problem?

KingFlared_0-1689949074811.png

KingFlared_1-1689949146109.png

 

 

Category:
1 REPLY 1

‎07-24-2023 02:25 AM

HP Recommended

Hi @KingFlared,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To get this fixed, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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